Company Information
Digital Delivery
SinoLedger products are delivered electronically. No physical product is shipped or returned.
General Refund Rule
Trial charges and subscription payments are generally non-refundable after digital access is provided. This rule does not limit refunds required by applicable law.
Billing and Technical Exceptions
A refund or billing correction may be considered for a duplicate charge, an incorrect charge, or a verified technical failure that prevents access and cannot be resolved within a reasonable period.
Trials and Renewals
Each trial has a charge shown before purchase. After the selected trial, the subscription renews monthly at the disclosed price unless canceled before renewal.
Cancellation Is Not a Refund
To stop the next renewal, cancel by emailing support@sinoledgerlab.com no later than 11:59 p.m. Eastern Time on the day before the renewal date. We confirm the cancellation and access end date by email. Cancellation stops future recurring charges but does not automatically refund a charge already processed.
Requesting Review
Contact support@sinoledgerlab.com with the account email, charge date, amount, and reason for review. We may request information reasonably necessary to verify the transaction.